Referral Coordinator 

Open Door Community Health Centers is looking for a Referral Coordinator. Referral Coordinators are responsible for all activities associated with referrals, including maintaining accurate records, performing timely referral processing and follow up, prior authorizations and e-rafs. They connect directly with patients to help achieve and maintain better health and health care for all. This position is a member of the clinical care team, is a patient advocate, and a liaison between referrals, clinical staff, specialists, and patients. This position needs an individual who has the ability to prioritize and multi-task, one year related experience and/or training in a medical setting preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for sending out referrals in a timely manner. Completes paperwork and timely charting, with accurate and consistent documentation.
• Responsible for following up on all referrals following standardized referral protocols. Communicates referral outcome to the ordering Provider.
• Tracks all referrals to assure consultation report is received and reviewed by the PCP and scanned to the chart.
• Maintains up-to-date knowledge of referral resources and patient resources.
• Works closely with clinical care teams and attends monthly clinic staff meetings.
• Trains clinic providers on referral workflows and collaborates with Site Directors and Site Administrators to ensure identify and resolve barriers to timely referral coordination.
• Communicates to patient, referral options, and appointment information.
• Schedules internal appointments and at times external appointments for patients.
• If necessary, coordinates completion of additional tests needed for referral.
• Processes eligible referrals via eConsult and Telemedicine workflows.
• Attends referral meetings.
• Adherence to all applicable ODCHC polices and protocols as well as local, state, and federal laws and regulations.
• Other duties and responsibilities as identified and assigned.

QUALIFICATIONS AND EXPECTATIONS:

• Ability to work as a member of a team in order to communicate and/or solicit pertinent information to and from other team members and support team decisions.
• Ability to communicate effectively and exercise sound and responsible judgment.
• Excellent interpersonal skills, written and verbal. Ability to establish constructive working relationships with all levels of management and employees in a staff of varied and diverse backgrounds.
• Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
• Ability to write routine reports and correspondence.
• Ability to accurately chart patient information.
• Ability to promote effective communication between the patient and the primary care provider.
• Ability to prioritize assignments and work independently to ensure all assignments are completed daily.

• Ability to read, understand and follow instructions.
• High school diploma or GED
• One year related experience and/or training in a medical setting
• Computer literate

SUPERVISORY RESPONSIBILITIES: None.

PHYSICAL REQUIREMENTS: This is largely an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

• Speaking and hearing sufficient to communicate effectively by telephone, video or in-person at normal volumes
• Vision adequate to read documents, computer screens, forms and designs and to differentiate colors as necessary
• Ability to use standard computer equipment
• Ability to lift and carry packages and boxes weighing up to 25 pounds
• Ability to sit or stand for extended periods of time
• Ability to use keyboard and view computer screens for extended periods of time
• Ability to move around offices and clinics as needed

Apply Now