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Title

Referral Department Manager  


Position Referral Department Manager  

Req Number MED-22-00041  

Full-Time/Part-Time Full-Time  

Open Date 6/29/2022  

Description

Making sure patients get the imaging, laboratory and specialty medical consultations and care they need is an essential part of Open Door’ comprehensive approach to treatment. Under the direct supervision of Operations, the Referral Department Manager is responsible and accountable for all daily operations of Open Door’s centralized Humboldt County Referral Department (HCRD) and Referral Coordinators under their supervision. This position, in accordance with ODCHC’s policies and procedures, oversees staffing, referral processing and follow up, facilities, and equipment with a focus on providing quality, timely, team based, and patient centric referral coordination. The Referral Department Manager works collaboratively with Providers, Patients, Specialists, Operations and other staff while maintaining a supportive, caring, knowledgeable, and efficient manner.

 

Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Works collaboratively in a team based department to optimize referral coordination. Identifies problems related to patient referrals, and makes recommendations for improvement.
  • In collaboration with the Director of Clinical Support Services, establishes clear objectives and operational goals for HCRD, and communicates expectations and monitors outcomes.
  • Performs ongoing referral quality control; audits HCRD referral work queues to ensure timely and accurate referral processing, follow up and documentation.
  • Maintains up-to-date and accurate knowledge of referral resources, programs, policies and Standard Operating Procedures (SOPs). Works with HCRD Referral Coordinators to maximize access and resources for patient referrals.
  • Contributes to creating and maintaining written referral SOPs and ensures the HCRD team maintains accurate and up to date knowledge of referral and work-que SOP’s.
  • Receives complaints/concerns and works to resolve problems in accordance with established ODCHC policies and procedures. Engages to resolve problems or complaints about referral processes and/or personnel. Reports unresolved problems to Operations, Administration or Compliance.
  • Responsible for recruitment, training, attendance, ergonomics, competencies, annual evaluations, on-going performance feedback and when necessary de-hiring of Referral Coordinators. Monitors job performance, patient advocacy, teamwork, and productivity. Gives prompt constructive feedback and coaches towards resolution when necessary. Ensures annual evaluations and trainings are completed in a timely manner. Exercises authority in all HCRD hiring and de-hiring, with advice and consultation from Human Resources.
  • Conducts daily team huddles with the HCRD Team for workque plans, goal setting, information gathering, problem solving and feedback.
  • Maintains ongoing communication between HCRD and ancillary departments by attending meetings and coordinating interdepartmental operations.
  • Maintains inventory and orders supplies. Oversees the department facility. Makes cost effective decisions.
  • Effectively represents ODCHC’s interests in the community as a liaison between HCRD and Specialty Providers.
  • Demonstrates, facilitates and promotes effective and caring communication.
  • Adherence to all applicable ODCHC polices and protocols as well as local, state, and federal laws and regulations.
  • Performs all essential duties/requirements of a Referral Coordinator as needed.
  • Other duties and responsibilities as identified and assigned.

 

QUALIFICATIONS AND EXPECTATIONS:

  • Excellent interpersonal skills, written and verbal. Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.
  • Ability to work as a member of a team in order to solicit input from other affected departments or individuals, communicate pertinent information to other team members, and support team decisions.
  • Ability to supervise others and delegate effectively.
  • Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
  • Ability to read and interpret documents, and write memos and reports when needed.
  • Computer skills, including facility with databases, spreadsheets, and word processing software.
  • High school diploma or GED.
  • Preferred- 2-3 years’ experience in a medical setting.
  • Required- previous experience as a Supervisor, with an evidenced ability to lead.

 

SUPERVISORY RESPONSIBILITIES: Responsible for training, evaluating, and initiating prompt disciplinary action for all employees supervised.

 

PHYSICAL REQUIREMENTS: This is an office-based position. The physical requirements described are representative of those needed to successfully perform the essential duties of the position. Reasonable accommodation will be made to allow otherwise qualified candidates to perform these functions.

 

  • Speaking and hearing sufficient to communicate effectively by telephone, video or in-person at normal volumes
  • Vision adequate to read documents, computer screens, forms and designs and to differentiate colors as necessary
  • Ability to use standard computer equipment
  • Ability to lift and carry packages and boxes weighing up to 25 pounds
  • Ability to sit or stand for extended periods of time
  • Ability to use keyboard and view computer screens for extended periods of time
  • Ability to move around offices and clinics as needed
 

EmpID None Specified 

supervisorUID None Specified 

AscUDF_RecruitmentInfo_PriorYearsofExpereince None Specified 


This position is currently accepting applications.

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