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Title

Member Services Specialist  


Position Member Services Specialist  

Req Number ENA-22-00010  

Full-Time/Part-Time Full-Time  

Open Date 6/28/2022  

Description

Our Member Services Department assists patients in navigating the intricate health care system. Open Door offers a team of skilled individuals to assist patients in many areas of the health care world including; program enrollment, patient education, medical insurance coverage, and many other areas to help our community gain access to healthcare. Open Door Community Health Centers is looking for a Member Services Specialist to join the care team. This position requires a self-motivated individual who is able to identify and differentiate the needs of patients and provide assistance and stimulate interest in accessing healthcare coverage and other program opportunities. Will also participatie in community outreach events and may require some evening and weekend hours. Strong computer and interpersonal skills required. Spanish speaker required; prior health care experience preferred.

 

Position Requirements

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Schedules and assists patients/members with program enrollment process, including patient/member education on available programs, eligibility and related requirements.

  • Coordinates with ODCHC staff, community partners, and others as appropriate to identify patients/members for program enrollment.

  • Refers patients/members to other inter-agency departments or community health/ social services as needed.

  • Attends meetings/trainings and reviews literature to maintain a current knowledge of programs and services available and pertinent regulations and eligibility requirements.

  • Coordinates with agency staff for publicity and outreach initiatives for availability of programs to patients and the community.

  • Proposes program initiatives for increased program enrollment.

  • Coordinates with other community agencies as appropriate for increased enrollment program capacity.

  • Tracks enrollment and program data.

  • Adherence to ODCHC attendance policy.

  • Other duties and responsibilities as designated by supervisor.

QUALIFICATIONS:

  • Ability to work both independently- planning, organizing and implementing work, and collaboratively with all agency staff.

  • Ability to identify and differentiate needs of patients/members and provide assistance and stimulate interest in accessing healthcare coverage and other program opportunities.

  • Ability to communicate effectively and exercise sound and responsible judgment.

  • Excellent interpersonal skills, written and verbal.Ability to establish constructive working relationships with all levels of management and employees in a staff of varied and diverse backgrounds.

  • Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.

  • Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.

  • Ability to effectively present information to staff, patients, and the community.

  • Ability to define problems, collect data, establish facts and draw valid conclusions.

  • Ability to effectively represent the ODCHC’s interests in the community; maintaining effective working relationships among public, private and professional groups.

EDUCATION and/or EXPERIENCE:        

  • High school diploma or GED.

  • College graduate preferred.

  • Minimum of two years experience in program application assistanve for government programs or other outreach initiatives.

  • Bi/Multilingual preferred.

SUPERVISORY RESPONSIBILITIES:

  • NONE

PHYSICAL REQUIREMENTS:

  • Speaking and hearing proficient to communicate effectively by phone or in person, at normal volumes.

  • Vision adequate to read correspondence, computer screen, forms, etc.

  • Good manual dexterity.

  • Ability to sit for extended periods of time.

  • Must have valid California driver’s license and a reliable form of transportation.

  • Ability to use keyboard and view computer screen for extended periods of time.

 

EmpID None Specified 

supervisorUID None Specified 

AscUDF_RecruitmentInfo_PriorYearsofExpereince None Specified 


This position is currently accepting applications.

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