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Title

Electronic Dental Records Support Specialist  


Position Site EMR Specialist  

Req Number MED-22-00028  

Full-Time/Part-Time Full-Time  

Open Date 6/2/2022  

Description

SUMMARY:

The Specialist is responsible for direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Electronic Dental Record application in the clinic. Responsible for solving issues those ODCHC employees may experience with the Electronic Dental Record software or employees' questions regarding the use of Electronic Dental Records. The Specialist provides direct support to RDAs, Dental Hygienists, and Dentists as they learn and adapt workflows using the Electronic Dental Record. 

 

Position Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.

  • Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.

  • Identify and troubleshoot application issues as they occur, owning the problem and seeing it through to full resolution issues that require additional assistance will be referred to the IT Help Desk.

  • Work with advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.

  • Attend appropriate clinic meetings as Epic expert.

  • Coordinate training to new clinic staff and providers and support upgrade training.

  • Provide competency/efficiency training for existing users.

  • Attend and participate in ODCHC sessions for interest-raising, problem-solving, or training topics. Assist in providing expertise or resources (i.e. handouts) to support sessions.

  • Ensure any changes to EMR are communicated to end users in a timely and understandable manner.

  • Assist with administrative functions.

  • Coordinate special projects as assigned.

  • May serve in MA capacity.

  • Adherence to ODCHC attendance policy.

  • Other duties and responsibilities as designated by supervisor.

 

QUALIFICATIONS:

  • Excellent interpersonal skills. Ability to establish constructive working relationships with all levels of employees in a staff of varied and diverse backgrounds.

  • Ability to effectively communicate with staff and vendors, both orally and in writing.

  • Ability to read, analyze, and interpret complex instructions, manuals and information both written and oral.

  • Ability to exercise sound independent judgment within established guidelines.

  • Ability to direct, teach, and demonstrate to others the functions of their equipment.

 

EDUCATION and/or EXPERIENCE:

  • High school diploma or GED.

  • Knowledge of or experience with practice management systems required.

  • Knowledge of ODCHC clinic operations and patient flow.

 

PHYSICAL REQUIREMENTS:

  • Speaking and hearing sufficient to communicate effectively by phone or in person, at normal volumes or above normal volumes.

  • Vision adequate to read correspondence, computer screen, forms, etc. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

  • Ability to frequently stand, walk, stoop, bend, kneel, crouch, or crawl.

  • Ability to reach above shoulder-level and frequently reach with hands and arms.

  • Ability to climb, balance, and negotiate stairs.

  • Ability to lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

  • While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.

 

EmpID None Specified 

supervisorUID None Specified 

AscUDF_RecruitmentInfo_PriorYearsofExpereince None Specified 


This position is currently accepting applications.

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