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Title

Patient Care Representative 


Category Optical  

Description

Patient Care Representative:

  • Do you have a knack for style and fashion? Do you have a passion to serve and make a difference in people's lives? Combine your love for fashion and your desire to serve, and feel energized and empowered about your work. As an Eyewear Consultant, you will style patients with fashionable eyewear and recommend lens options for their best visual outcomes. No optical experience is necessary; we have an excellent training program to equip you with the knowledge and skills to succeed! If you pride yourself on a positive attitude, and like a fun work environment where you can build strong relationships with patients AND exceed their expectations, we invite you to bring your unique talents and interests and join our optical team!


What We Offer:

  • Starting wage of $13.00 per hour with possible modifiers based on previous optometry/ophthalmology or medical experience
  • 6.5 paid holidays per year
  • Approximately 10 days of PTO within first year
  • Employee Referral Program
  • No on call or night shifts
  • Full slate of benefits to include health, dental, vision, and 401k
  • Growth and wage increase through company paid certification program
 

Position Requirements

ESSENTIAL RESPONSIBILITIES:

  • Assist patients in the selection process of spectacles, providing education on quality choices, lens selection, and frame styling to fit their lifestyle and prescription.
  • Calculate insurance co-pay based on insurance eligibility.
  • Accurately enter spectacle orders; ensure timely delivery by monitoring status on a daily basis.
  • Receive spectacle orders into system, verify order, notify patients, and schedule dispensing.
  • Contact patients for follow up on progress of adapting to dispensed eyewear and prescribed contacts.
  • Perform adjustments and repairs when necessary.
  • Troubleshoot patient concerns with eyewear when necessary.
  • Maintain inventory pertaining to all aspects of the optical retail area, including lab supplies. Report inventory as required.
  • Maintain displays of optical merchandise.
  • Monitor patient flow throughout the office, properly communicating delays.
  • Perform other duties and assume various responsibilities as determined by the office manager or team lead, and doctor(s).

 

SUPPLEMENTARY DUTIES & RESPONSIBILITIES: Depending upon the patient volume and/or patient flow demands, you may be required to perform the following tasks.

  • Assist with patient preliminary testing as required.
  • Dispense contact lenses and perform contact lens progress checks.
  • Assist with answering the telephone, scheduling appointments, and effectively maintaining appointments books for doctors, as well as assist in completing “recalls.”
  • Assist with check out and collection of monies due by patient.
  • Identify areas which require additional reinforcement through education or consultation.

 

EDUCATION AND/OR EXPERIENCE:

  • High school graduate or equivalent.
  • Sales/retail experience is preferred.
  • Previous optician experience is a plus.

 

COMPETENCIES:

  • Excellent interpersonal, written and verbal communication skills
  • Exceptional customer service abilities
  • Detail oriented with strong organizational skills
  • Proven sales strategies
  • Ability to obtain knowledge and skills on the job or through educational courses
  • Ability to lead, motivate and promote a team environment
  • Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):

  • Physical Activity: Standing for sustained periods of time, Stooping, Grasping, Lifting, Talking, Hearing.
  • Physical requirements: Light work. Must be able to lift up to 15 lbs on a regular basis from floor to waist, 5 lbs from waist to shoulder, and 5 lbs from shoulder to overhead.
  • The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
 

Full-Time/Part-Time Full-Time  

Shift Days  

Pay Rate $13.00  

Position Status Full Time with Benefits  

Manages Others no  

Travel Required no  

Position Optician  

Exempt/Non-Exempt Non-Exempt  

Location MWEC Kokomo  

About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  

EOE Statement We are an Equal Opportunity Employer.  

supervisorUID None Specified 


This position is currently accepting applications.

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