Customer Service Representative 

Category Customer Service  



The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members.

Reports To: Lab Manager


Position Requirements


  • Provides timely and accurate information to incoming customer order status and product knowledge requests.
  • Provides timely feedback to the Lab Manager regarding service failures or customer concerns.
  • Partners with the sales team to meet and exceed customer’s service expectations.


  • Excellent polite and persuasive communication skills
  • Passionate, hardworking and well-organized professional with power to prioritize and multitask
  • Should exert sound judgment, discretion and preserve confidentiality
  • Ability to meet deadlines
  • Good liaison with all other department members
  • Able to work with the team or on own depending on specific need
  • Pays attention to detail
  • Good research skills
  • Able to operate in different work conditions such as on-site, off site


  • Actively participates in and adheres to Compliance Management objectives and philosophies of MWEC.
  • Assists with the development, implementation, maintenance and evaluation of quality control studies in collaboration with Administration as an effort to improve the services LSOL provides to others.


  • To identify areas which require additional reinforcement through education, consultation and/or in-servicing.


  • Requires extensive mobility (walking, standing, and sitting) to move about the business office to fulfill principal responsibilities.
  • Dexterity skills needed to use standard business office equipment (i.e., calculator, computers).


  • Basic computer operation skills. Prefer knowledge regarding the use of Microsoft Office.
  • Excellent communication skills, both verbal and written.
  • Ability to establish and foster effective working relationships with optometrists, management team, office staffs, employees, patients, and others.

Full-Time/Part-Time Full-Time  

Shift Days  

Pay Rate $13.00  

Position Status Full Time with Benefits  

Manages Others No  

Travel Required No  

Position Customer Service Representative  

Exempt/Non-Exempt Non-Exempt  

Location Lens Source Optical Lab  

About the Organization The vision of the doctors and staff of Midwest Eye Consultants is to provide our patients with excellence in eye health care. In order to fulfill this vision, the doctors of Optometry and Ophthalmology, along with our technicians, opticians and patient services staff, embrace the ongoing evolution in eye care through expanded technology and knowledge. In addition, our doctors of optometry work hand in hand with doctors of ophthalmology, enabling us to provide both primary and secondary care.  

EOE Statement We are an Equal Opportunity Employer.  

supervisorUID None Specified 

This position is currently not accepting applications.

To search for an open position, please go to http://MidwestEyeConsultants.appone.com


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