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Expertly interviews patients and document in the EMR which includes the following: measures vital signs such as pulse rate, temperature, blood pressure, respirations, weight, and height, and LMP for females using the age appropriate tools (auscultator, B/P) to ensure accurate results and record information on patients' chart.
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Interview the patient and ask appropriate questions based on chief complaint/diagnosis and anticipate provider’s needs regarding patient care and respond accordingly.
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Inquire about signs and symptoms leading to the performance of the orthostatic vital signs; perform expertly and document appropriately in EMR.
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Perform the following: autoclaving, spore check, cleaning the autoclave, and the proper wrapping/packaging of instruments.
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Prepare exam rooms between patient visits and stock patient exam rooms consistently.
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Operate electrocardiograph (EKG), oxygen saturation monitors, vision and hearing tests, ear and eye irrigations, peak flow, nebulizer, and sphygmomanometer with expertise.
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Administer all medications/injections and immunizations per ODCHC policy and as directed by practitioner/registered nurse, using the proper calculations of doses and the seven rights of administration of all medications prescribed.See “Qualifications” below.
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Set-up and assist on all minor procedures (see MA I) and surgical procedures including circumcisions, incision and drainage (I & D), toe nail removals, endometrial biopsy’s, colposcopy, and cleaning per clinic site.
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Expertly perform basic dressing changes, as well as ear lavage per provider order and under the direct supervision of a provider.
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Expertly set up and assist in age appropriate well child exams/CHDP including immunizations and accurate documentation of information
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Follows guidelines for universal precautions including hand washing and use of Personal Protective Equipment (PPE) as appropriate.
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Perform HCG, Urine Micral and Rapid Strep and QC according to site specific lab guidelines and expertly obtain specimens and cultures for the lab.
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Expertly obtains diabetic labs at the beginning of patient’s visit (i.e. Dermal stick, HGB A1c, blood sugar, urine micral) per DM HCM protocol.
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Schedule appointments, recalls and follow up visits as per clinic procedure, referencing panel reports as directed.
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Keep medical areas clean and properly disinfected following standard practices of medical asepsis, including exam rooms, hallways, and other areas.
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Perform daily chart scrubbing and updating of the Health Care Maintenance function (HCM) in EMR and obtain hospital/ED and imaging reports as appropriate.
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Expertly and consistently perform EPIC workflows for MA duties including standard intake, telephone call documentation, prepping/routing refill encounters, PHQ, MAR, Meaningful Use and managing staff messages from the provider in basket.
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Initiate and follow to completion; Prior Authorizations and TARs as needed for medications and procedures per ODCHC guidelines.
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Adhere to ODCHC attendance policy
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Maintain expert understanding of and adherence to HIPAA, HITECH and CA regulations on privacy.
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Adhere to the MA Scope of Practice in California.
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Other duties and responsibilities as designated by supervisor.
QUALIFICATIONS:
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Ability and desire to work as a member of a team in order to communicate and/or solicit pertinent information to and from other team members and support team decisions.
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Strong knowledge of the MA Scope of practice in California.
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Effective communication skills, written and verbal.
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Proficient computer skills; internet, EPIC, Word and Outlook.
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Exercise sound and responsible judgment.
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Excellent interpersonal skills.Ability to establish constructive working relationships with all levels of management and employees in a staff of varied and diverse backgrounds.
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Ability to handle difficult or confrontational situations in a calm, consistent, and equitable manner.
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Ability to consistently and accurately chart patient information.
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Knowledge of OD referral process and follow up.
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Ability to promote effective communication between the patient and the primary care provider as well as other clinic staff.Demonstrates good customer service skills.
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Knowledge and ability to help patients understand discharge instructions, patient informational handouts and to explain and clarify preparations for upcoming procedures ordered by the provider.
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Ability to write routine reports and correspondence
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Injection Certification obtained by six months of employment. Knowledgeable of all injection locations (i.e. SQ, IM, ID), the seven rights of administration “The right medication, the right dosage, the right route, the right site, the right patient, right documentation and right to refuse”.
EDUCATION and EXPERIENCE:
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High School diploma or GED
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Completion of accredited Medical Assistant training program, State Certification, or has successfully challenged the state board examination or passed OD skill assessment for MA III (required).
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Successfully completed or challenged all ODCHC MA Clinical Modules with score of 85% or higher.
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Three or more years of experience providing direct patient care for Open Door Community Health Centers.
CERTIFICATES, LICENSES, REGISTRATIONS:
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Injection certificate (required)
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Current CPR Certification (required)
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Medical Assistant Certification or Certificate of Completion of Accredited Medical Assistant Program(optional)
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Venipuncture/dermal stick certificate (optional)
PHYSICAL REQUIREMENTS: