ESSENTIAL RESPONSIBILITES:
- Ensures Quality of Care and Exceptional Customer Service through:
- Patient Communication Management
- Greet patients in a friendly, professional manner using proper telephone etiquette
- Complete recall #3 phone calls
- Follow up on missed appointments
- Triage patient’s needs to schedule appropriately
- Patient Education and Sales
- Provide patient education on the purpose and expectations of their appointment
- Answer phone inquiries related to our products and services
- Ensures Practice Success throughout each patient encounter through:
- Appointment capture
- Effective schedule management and optimization
- Data Collection and Accuracy:
- Collecting and entering thorough demographic data, and verify its accuracy.
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent
- Previous medical office experience is preferred
COMPETENCIES:
- Polite, professional, and courteous.
- A focus on the provision of quality care and service excellence.
- Proficient in EHR, including proven competency in accuracy of data entry.
- Proficient with ophthalmic medical terminology.
- Recognition of the ophthalmic exam process and the ability to record exam details.
- Ability to effectively communicate in person, by phone, and in writing.
- Superior organizational skills and attention to detail.
- Dependable and self-motivated.
- Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast paced environment
ENVIRONMENT AND PHYSICAL DEMANDS:
- Physical Activity: Talking, Hearing.
- Physical requirements: Sedentary work. Involves sitting most of the time.
- The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
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