ESSENTIAL RESPONSIBILITES:
- Schedule appointments for patients.
- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into the practice management software.
- Schedule appointments for multiple practices through inbound calls to our dedicated scheduling line.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
- Act as a liaison for the patients and the practices.
- Direct calls to other departments as needed.
- Use sound judgment in handling calls.
- Triage patients’ needs and know when to escalate calls to physicians or the practice manager.
- Service Patients
- Handle outbound calls to remind patients of upcoming appointments and follow up on missed appointments.
EDUCATION AND/OR EXPERIENCE:
- High school graduate, or equivalent
- Previous medical office experience is preferred but not required
COMPETENCIES:
- Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.
- Ability to handle a “call center” environment: work quickly and multi-task.
- Ability to exercise good judgement to handle calls appropriately.
- Ability to demonstrate good customer service.
- Ability to handle inbound and outbound calls.
- Ability to learn basic computer programs and processes.
ENVIRONMENT AND PHYSICAL DEMANDS:
- Physical Activity: Talking, Hearing.
- Physical requirements: Sedentary work. Involves sitting most of the time.
- The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
|