Kemba FCU Career Site

Call Center Member Services Representative (Gahanna Corporate Office)

Tue, 31 Aug 2010 16:53:00 GMT

Objective:
The Call Center Member Services Representative will provide sales and service support for Member-based business. In doing so, the Associate will provide superior service on a compliant basis for all inbound/outbound Member activity that results from Member calls, e-mail and Internet activity.

Duties and Responsibilities:
• Professionally service Member activity associated with loan and deposit services:
a) Provide accurate information for all products and services, as well as the status of all Member accounts;
b) Open new membership and deposit accounts;
c) Originate loan applications for all consumer loans;
d) Assume primary ownership over all Member issues by accurately documenting, researching and resolving or escalating Member issues associated with any product or service;
e) Accurately document all requests for new membership, loans, deposit accounts and ancillary services;
f) Cross-sell alternative or additional services where they best fit the Member’s needs;
g) Provide basic financial services advice to Members that promotes their financial well-being.

• Provide a superior level of support for all MSRs and lending staff:
a) Perform consumer loan and deposit new account documentation and processing that will ensure the proper creation of Member accounts;
b) Assist in the development of competitive and/or Member information that will support sales initiatives;
c) Act as liaison for MSRs and lending staff as needed to ensure timely and quality Member service;
d) Assist other MSRs and lending staff based on work requirements.

• Meet or exceed all service and productivity goals established for this position.

• Maintain an up-to-date status of all sales support and processing activity with routine reporting to management.

• Perform other duties as required by Credit Union management.

• Develop an understanding of Credit Union history, philosophy, organization, policies and operational procedures.

• On a self-directed basis, continue to improve individual level of competency through training and certification on established educational programs.

• Must be able to relate to other people beyond giving and receiving instructions: (a) can get along with coworkers or peers without exhibiting behavioral extremes; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond appropriately to criticism from a supervisor.

PART-TIME Floater Member Services Representatives (Gahanna Corporate Office)

Thu, 19 Aug 2010 12:43:00 GMT

Objective:

The Floater Member Services Representative is responsible for traveling to various branches and departments as needed to perform a broad variety of Member services such as opening and closing accounts, renewing certificate accounts and assisting Members with bookkeeping and checking account problems. The Floater Member Services Representative answers Member questions regarding Credit Union services provided and performs a variety of account maintenance activities. Also, this position cross-sells services and performs related secretarial functions as required; assists or refers Members with any and all questions that arise; attends to all telephone inquiries and transactions for Members.

Duties and Responsibilities:

Assumes responsibility for the effective and professional performance of Member service functions:

Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; rents safe deposit boxes; orders checks for Member accounts; completes payroll deductions and authorization forms;
Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and checking account problems; takes stop payment orders;
Renews and updates certificate accounts;
Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages;
Performs file maintenance and account changes as necessary;
Maintains IRA accounts and answers questions regarding IRAs.

Assumes responsibility for establishing and maintaining effective, professional business relations with Members:

Resolves Member requests and questions promptly, courteously and professionally;
Keeps Members informed of Credit Union services and policies;
Maintains and projects the Credit Union's professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:

Assists other area staff as required;
Keeps supervisor informed of area activities and significant problems;
Completes required reports and records accurately and promptly;
Attends meetings as required.

Actively and professionally cross-

Floater Member Services Representatives (Gahanna Corporate Office)

Thu, 19 Aug 2010 12:29:00 GMT

Objective:

Duties and Responsibilities:

Assumes responsibility for the effective and professional performance of Member service functions:

Presents and explains Credit Union services and products to Members and assists in meeting their financial needs; opens and closes accounts; rents safe deposit boxes; orders checks for Member accounts; completes payroll deductions and authorization forms;
Answers questions and solves problems for Members by listening to problems, collecting data, securing answers and reporting results to the inquiring party; resolves Member bookkeeping and checking account problems; takes stop payment orders;
Renews and updates certificate accounts;
Receives and directs Members and telephone calls; responds to inquiries and questions, or directs them as necessary; records and relays messages;
Performs file maintenance and account changes as necessary;
Maintains IRA accounts and answers questions regarding IRAs.

Assumes responsibility for establishing and maintaining effective, professional business relations with Members:

Resolves Member requests and questions promptly, courteously and professionally;
Keeps Members informed of Credit Union services and policies;
Maintains and projects the Credit Union's professional reputation.

Assumes responsibility for establishing and maintaining effective coordination and working relationships with staff and management:

Assists other area staff as required;
Keeps supervisor informed of area activities and significant problems;
Completes required reports and records accurately and promptly;
Attends meetings as required.

Actively and professionally cross-

Marketing Specialist (Gahanna Corporate Office)

Mon, 02 Aug 2010 12:22:00 GMT

Objective:

The Marketing Specialist is responsible for coordinating and managing marketing projects in support of the Credit Union’s marketing plan and strategic initiatives. He/she is responsible for consistently producing high quality, results-generating work that projects a professional image of the Credit Union to our members and the communities we serve.

Duties and Responsibilities:

Creates a positive and professional image for the Credit Union:
- Writes copy for all member communication and marketing collateral including: brochures, newsletter articles, direct mail, business development materials, web and email articles, ads, annual reports, etc. Ensures messaging supports the vision of the marketing brand strategy;
- Directs and plans special events such as annual meetings, branch grand openings, youth club events, etc., by coordinating details including preparing signage, presentations, information sheets, etc., and making other arrangements as necessary;
- In coordination with KEMBA branch managers, creates, proposes and executes upon annual branch marketing plans. Throughout the year, searches for additional ways to generate awareness for KEMBA in the communities we serve, with a results-oriented focus;
- Coordinates public relations activities to include writing and distributing press releases, pitching story ideas to media contacts, and developing relationships with local reporters and press contacts.
Maintains professional business relations with communications distributors and suppliers, external business contacts and trade professionals:
- Develops and maintains effective relations with vendors and service providers;
- Coordinates marketing activities with printers, service agencies, advertisers and vendors to complete projects on time;
- Orders materials and supplies as needed;
- Maintains the Credit Union’s professional reputation.
Establishes and maintains effective working relations, communications and coordination with Credit Union personnel and management:
- Works with marketing team on the inception and development of creative ideas and concepts related to individual campaigns; provides suggestions, ideas and support to area personnel and assists with special projects as needed;
- Assists Business Development team with event planning, support, and collateral materials;
- Consults with other departments to develop advertising materials, which support strategic objectives and goals;
- Effectively communicates details of marketing promotions and campaigns to associ

General Resumes (Gahanna Corporate Office)

Wed, 18 Jun 2008 07:40:00 GMT