Lloyd Group Career Site

Tier 3 Engineers (New York, New York)

Tue, 17 Nov 2009 20:22:00 GMT

The Tier 3 Technical Engineer is a member of the technical management team and will primarily troubleshoot and repair advanced client IT issues and manage advanced level projects assigned to them by their manager. They also act as an escalation point for tier 2 technical engineers and respond to critical or emergency incidents.

Responsibilities

· Troubleshoot and repair advanced client IT issues.

· Perform advanced maintenance and system administration tasks.

· Manage projects assigned by their manager.

· Respond to critical or emergency incidents.

· Train junior engineers and technicians.

General Qualifications

· Bachelor’s degree in MIS, Computer Science, or equivalent experience.

· Strong written and verbal communication skills.

· Ability to quickly learn new technologies.

· Willingness to pursue professional certifications.

· Project management experience.

· Proven ability to resolve advanced technical issues.

Tier 2 Engineers (New York, New York)

Tue, 17 Nov 2009 20:20:00 GMT

The Tier 2 Technical Engineer is a member of the Client Care Center and will primarily assist Lloyd Group clients with day to day information technology issues, visit client sites to perform on-site and proactive support, and complete intermediate level project work assigned to them by their manager. They also act as an escalation point for tier 1 technical engineers and client care center technicians.

Responsibilities

· Troubleshoot and repair client user issues.

· Perform general maintenance and system administration tasks.

· Document and repair any problems found while visiting client sites.

· Complete project work assigned by the technical manager.

· Train junior engineers and technicians.

· Participate in rotating on-call responsibilities.

· Answer telephone calls from clients requiring support.

General Qualifications

· Bachelors degree in MIS, Computer Science, or equivalent experience.

· Strong written and verbal communication skills.

· Ability to quickly learn new technologies.

· Willingness to pursue professional certifications.

· Project management experience.

· Proven ability to resolve advanced technical issues.

Client Relations Associate (New York, New York)

Wed, 14 Oct 2009 14:21:00 GMT

Core Competencies

Resourcefulness: Ability to find resources or create innovative solutions to problems. Develops new solutions to problems; overcomes obstacles.
Client Focus: Dedicated to meeting client expectations; able to develop and maintain relationships with clients; resolve client conflicts.
Initiative/Action Oriented: Self−starter; takes action to achieve goals beyond expectations.
Planning & Organization: Organize tasks; set priorities, develop plans.
Total Quality Commitment: Sets high standards for self and others; shows concern for total quality; improves work processes whenever possible. Shows concern for quality; sets and maintains high standards; improves work processes.
Adaptable/Flexible: Tolerance of unstructured work, calmness about ambiguity/change; ability to develop a plan to deal with lack of structure.

Role Objectives

Client Management & Satisfaction
Inside Sales
Conflict Management

Major Processes

Network Needs Assessments/Request for Proposals
Technical Sales/Solutions Development
Inventory & Warranty Tracking
Strategic Consulting Meetings
LloydCare Conversions
Quarterly Touch Plans
Emergency Response/Conflict Management
Disaster Recovery/Business Continuity
Account Management Incident Management & Service Desk Response

Account Efficiency & Measurements

Assist vCIO with LC Efficiency Reports and Client Service Metrics
Review Operations Time Entry Monthly & Submit Invoices to Finance

Client Management & Satisfaction

Work with vCIO on the following:
- Overall Management of Accounts.
- Team’s delivery on Lloydcare™ Service Level Agreements.
- Team Touch Plan:
  - Consulting Meetings
  - Quality Control Visits
  - Regularly Scheduled Client Visits & Touches
  - Client Satisfaction Surveys
- Follow all Lloyd processes with Client Incident Management. Track in Connectwise.

Converting New Clients & Inside Business Development

Work with vCIO on the following:
- Team Quarterly Monthly Recurring Revenue (MRR) & Non- Recurring Revenue (NRR) Conversion Goals
- Network Needs Assessments for Accounts
- Consulting Meetings for Accounts
- Knowledgeable in Lloyd Services and Supported Technology

Compensation

Base Salary & Incentives – In a

Marketing and Business Development Intern (New York, New York)

Mon, 01 Jun 2009 13:00:00 GMT

We are currently seeking a Marketing and Business Development Intern to join our exciting and entrepreneurial company. This person will be an outgoing and driven student who is eager to develop their skills and learn in a fast paced consulting environment for small to medium businesses. Lloyd�s Internship Program is based on the belief that our people are our greatest asset and serve as our strongest competitive advantage. This has been proven true at Lloyd Group; twenty percent of our current employees began their careers at Lloyd as interns. We believe that by providing our interns with a dynamic learning environment, we are developing the future leaders of Lloyd. Our current Marketing and Sales intern has accepted a full-time position with Lloyd Group and we need a replacement! The Marketing and Business Development Intern will be responsible for assisting the Business Development team with daily tasks while learning the importance of the sales and marketing functions in a small business. You will have the opportunity to learn the ins-and-outs of an IT consulting firm and be exposed to all departments within the organization. Key Responsibilities: � Provide general administrative support for the Business Development team � Manage and develop our �Tip of the Week� communication to clients, employees and partners � Assist the Marketing Manager with various activities including: a. Search engine optimization b. Event planning c. Client satisfaction program � Maintain and update the sales database and be responsible for reporting to the team and organization

IT Intern (New York, New York)

Thu, 28 May 2009 13:27:00 GMT

The Lloyd Group is a team of experienced and trusted business advisors. We focus on delivering technology solutions for our clients that provide the highest level of stability, security and productivity possible. We then utilize our industry leading IT support model to manage our clients' technology infrastructure so they can focus on managing their business.

We are currently seeking an IT Intern to join our exciting and entrepreneurial company.

Lloyd's Internship Program is based on the belief that our people are our greatest asset and serve as our strongest competitive advantage. This has certainly been proven true at Lloyd Group; twenty percent of our current employees began their careers at Lloyd as interns. We believe that by providing our interns with a dynamic learning environment, we are growing the future leaders of Lloyd.

The IT Intern will be responsible for assisting the Technical Manager with daily tasks while learning the importance of the Field Engineer function in our business. You will have the opportunity to learn the ins-and-outs of an IT consulting firm and be exposed to all departments within the organization.

We are seeking undergraduate students who are detail oriented, responsible and can get the job done in a timely manner. This internship is a term based position approximately, 3 months each term. We are looking for qualified candidates who are interested in learning and developing their skills. This position is unpaid, but can be used toward college credit.

What you will Experience in the Lloyd Group Internship Program:
• How IT help desks operate.
• How to troubleshoot workstation and server issues.
• How to troubleshoot Blackberries and other mobile technologies.
• Be exposed to Exchange 2007, Server 2008, Hyper-V, Blackberry Enterprise Server and other exciting technologies.
• Learn basic networking and troubleshooting skills.

Responsibilities:
• Documentation Management – Review all existing documents for all clients and organize and update as needed.
• Troubleshoot issues – work with a team of engineers to learn how to diagnose issues and resolve them.
• Asset Management – Assist Technical Managers and Senior Engineers in determining accuracy of assets at client locations and active assets are properly documented.
• User Management - Assist Technical Manager and Senior Engineers in determining accuracy of users at client locations and ensure that they are properly documented.
• Workstation and Server Deployment – Assist Team Managers in provisioning workstations and Server for client networks.

Technical Manager (New York, New York)

Tue, 17 Mar 2009 16:03:00 GMT

Looking for the next big challenge? Are you the type of leader who could manage the technology of 20-30 firms? Do you have the ability to grow, coach and mentor a group of talented consultants and engineers? Are you looking for a place where you can grow and work with the best in the business? Is a firm with a strong and dynamic culture the place for you? If so, and you have 7+ years professional experience and technical requirements to fulfill the above requirements then please contact the Lloyd Group, where we manage technology for business. Job Requirements: � Work hand in hand with firm�s principals to consult with and help our clients grow their business using technology. � Manage complex and challenging projects for assigned clients. � Work with a team of dedicated professionals to assure our clients receive the maximum uptime by being proactive and solving problems. � Coach and develop a team of top-notch engineers, consultants and technicians

Sales Engineer (New York, New York)

Thu, 15 Jan 2009 00:00:00 GMT

The Lloyd Group is looking for a Sales Engineer, a unique individual who can apply deep and extensive technical skills in the support of the sales team. This motivated individual will be a member of the sales team, working directly with both our outside sales and inside account management teams in analyzing a client�s business needs and developing the perfect technology solution. This individual must have the ability to influence and capture the interest of key business stake holders, have exceptional communication, writing and presentation skills, be an innovative problem solver, while maintaining a broad set of technology skills. The ideal candidate will have broad experience in support of or have been a part of sales team, and approximately ten years of technology experience with servers, routing, switching, security, Microsoft operating systems and server applications, and messaging. The Sales Engineer�s responsibilities include: - Assessments: During the beginning of every engagement, Lloyd Group performs a complete assessment of a client�s business and network. The Sales Engineer combines the understanding of the clients business with technical understanding of the network and creates a roadmap which will clearly detail for our clients all the necessary technology implementations required to alleviate plans and grow their business. The Solutions Manager will attend important client and prospective client meetings in support of the assessment process. - Project Design: The Sales Engineer will handle all aspects of creating technology planning for our clients, including defining the project task list, hardware components and software components. The Sales Engineer will also provide proof of concept demonstrations as required to clients in order to complete the sale. - Product and Offerings Knowledge: The Sales Engineer serves as the lead technology expert for our sales team. This individual will be the go to person for all technology questions by the sales team, for educational purposes and for the completion of a sale. - Research and Product Development: The Sales Engineer will be a member of Lloyd Group�s Research and Product Development team, comprised of key individuals within the sales and operations departments. This team�s goal is to continue to develop solutions which will benefit our client�s businesses. Recently developed solutions include Hosted Servers, Automated Internet Failover, and Managed Endpoint Security. The Sales Engineer�s role on this team is critical, as this individual will dictate how Lloyd Group presents our solutions, pricing and will be the technical lead on the sales team.

Tier 1 Engineer (Westchester) (New York, New York)

Fri, 18 Apr 2008 12:56:00 GMT

We are looking for a motivated Tier 1 Engineer to support one of our clients in the Westchester area. Our client is looking for an on-site engineer Monday - Friday. You will act as a team player and provide the highest level of client support in the industry. This is an excellent opportunity to learn the ins-and-outs of the Information Technology industry. You will have a defined career path with Lloyd Group!

Tier 1 Engineer (New York, New York)

Thu, 03 Jan 2008 16:33:00 GMT

We are looking for a motivated Tier 1 Engineer to support our clients. You will act as a team player and provide the highest level of client support in the industry. You will be involved with day to day support of your clients and also get involved with projects! This is an excellent opportunity to learn the ins-and-outs of the Information Technology industry. You will have a defined career path with Lloyd Group!