Sterling Bank and Trust Career Site

Retail Banking Branch Manager (San Francisco Area)

Wed, 11 Aug 2010 13:56:00 GMT

Job Title: Bank Branch Manager

Department: Retail Banking
Reports To: Area Manager
FLSA Status: Exempt

SUMMARY

Manages branch or office of financial institution by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Oversees the flow of cash and financial instruments in accordance with company policy.

Assesses risk of all financial transactions executed by organization personnel.

Collects data to analyze the present and future financial status of the organization.

Directs, coordinates, and monitors activities to implement institution's policies and procedures.

Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.

Responsible for increasing deposit base.

Compiles and reports financial data as required by organization and government regulations.

Raises capital as needed by the organization.

Talks to customers to resolve account problems.

Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities.

Communicates with investors.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervises 2 to 3 employees in a Branch. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Customer Service Representative - Retail Banking (San Francisco Area)

Wed, 11 Aug 2010 13:54:00 GMT

STERLING BANK Job Description

Job Title: Customer Service Representative - Retail Banking

Department: Retail Banking

Reports To: Payroll Manager

FLSA Status: Non-Exempt

SUMMARY Processes various financial transactions and sells financial products and services. Strive to retain present clients and develop new business by extending high quality and efficient service. Be alert to needs of customers to suggest additional services or products by performing the following duties

ESSENTIAL DUTIES AND RESPONSIBILITIES Represent Sterling Bank personably, efficiently and tackfully while in contact with the public either fact-to-face or by telephone. Greet customers and thank them as they leave. Cross-sells bank products and services including loan and investment referrals. Facilitates daily funancial transactions including opening new accounts, contacting customers with maturing certificates, processing deposits, withdrawals and check cashing. Balances and verifies cash daily including ATM transaction entries. Understands and complies with bank policies and procedures. Assists customers with questions and concerns on accounts. Assists other Customer Service Representatives with balancing, solving problems as needed. May order daily supply of cash, and count incoming cash. Monitor branch for clean, orderly appearance. Assists branch operations in implementing new policies and procedures in the branch system. Maintains good attendance record and arrives to work in a timely fashion. Must be able to work Saturdays. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES None

Customer Service Representative - Retail Banking (MIssion Branch)

Thu, 05 Aug 2010 19:28:00 GMT

STERLING BANK Job Description

Job Title: Customer Service Representative - Retail Banking

Department: Retail Banking

Reports To: Payroll Manager

FLSA Status: Non-Exempt

SUPERVISORY RESPONSIBILITIES None

Branch Manager (San Francisco Area)

Tue, 29 Jun 2010 16:33:00 GMT

STERLING BANK
Job Description

Job Title: Bank Branch Manager
Department: Retail Banking
Reports To: Area Manager
FLSA Status: Exempt

SUMMARY

Manages branch or office of financial institution by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Oversees the flow of cash and financial instruments in accordance with company policy.

Assesses risk of all financial transactions executed by organization personnel.

Collects data to analyze the present and future financial status of the organization.

Directs, coordinates, and monitors activities to implement institution's policies and procedures.

Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.

Responsible for increasing deposit base.

Compiles and reports financial data as required by organization and government regulations.

Raises capital as needed by the organization.

Talks to customers to resolve account problems.

Establishes and maintains contact with banking-related industries such as insurance, real estate, and securities.

Communicates with investors.

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Residential Loan Officer (Noe Valley Branch)

Tue, 22 Jun 2010 16:06:00 GMT

SUMMARY Examines, evaluates, and authorizes or recommends approval of customer applications for mortgage loans by performing the following duties.

DUTIES Interviews applicant and requests specified information for loan application.

Requests property appraisals, applicant credit reports, background checks, reference checks, and other information pertinent to loan applicant's evaluation.

Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan or submits application to credit analyst for verification and recommendation.

Corresponds with or interviews applicant or creditors to resolve questions regarding application information.

Compiles loan package and facilitates negotiation with applicant according to establishment standards, including fees, loan repayment options, and other credit terms.

Submits loan within specified limits or refers loan to loan committee for approval.

Ensures loan agreements are complete and accurate according to policy.

Assures timely loan closing and funding activities. Identifies and analyzes potential loan markets to develop prospects.

Advises loan manager of external factors that may affect establishment lending policies, such as new or revised legislation and regulations.

Recommends and implements appropriate changes to establishment policies and procedures.

Promotes and cross-sells other establishment products and services as appropriate to customer requirements.

Provides loan data to support marketing and sales promotion programs.

Other duties may be assigned.

Bank Secrecy Act (BSA) and Security Specialist (San Francisco Area)

Wed, 03 Feb 2010 11:37:00 GMT

Job Description

Job Title: Bank Secrecy Act and Security Specialist
Reports To: General Council
FLSA Status: Exempt

SUMMARY
Administering all aspects of the Bank Secrecy Act Compliance Program including Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering, OFAC and Customer Identification Program compliance. Also responsible for managing all segments of the institution's Security Program by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Performs various quality control reviews and monitoring in the area of Bank Secrecy Act, USA Patriot Act, Anti-Money Laundering, OFAC and Customer Identification Program compliance using industry standard and regulatory guidance sampling methods to ensure the Bank's compliance efforts are maintained on a daily basis.

Advises Senior Management and Bank personnel of emerging compliance issues and consults and guides the Bank in the establishment of controls to mitigate risks.

Implementing and administering all segments of the institution's Security Program, including physical, technical, personnel, procedural and electronic security.
Providing continual consultation and written reports to senior management concerning security issues.
Working with the institution's legal representative and department leaders, insuring that the institution's employees, customers, facilities, assets, records and proprietary information are protected.
Working with the institution's human resources representative and department leaders, conducting and managing initial and continuing reviews of employment practices, confidentiality agreements, background investigations and drug screening practices, and approving security clearances.
Selecting, maintaining and testing appropriate intrusion devices, alarms and cameras that record activity in appropriate locations and that warn of threats.
Developing and implementing physical security procedures and processes for all of the institution's locations, plans for reducing or eliminating premises liability issues and site analysis and threat assessment documentation.
Developing and maintaining corporate investigative practices and standards, and investigating all suspected internal and external criminal violations, suspicious incidents and policy violations that may become security issues.
Creating and retaining case management records for all investigations and Security Program operations.
Working with other department leaders, assisting with the continual development of loss control and anti-compromise measures to protect general assets, proprietary information and processes.
Conducting continual surveys of all offices, departments and functions to determine the need for additional security services, and making appropriate recommendations.
Establishing and maintainin

Relationship Manager - Business Banking (Montgomery Branch)

Thu, 03 Dec 2009 16:52:00 GMT

Job Title: Relationship Manager

Department: Business Banking

Reports To: E.V.P. of Business Banking

FLSA Status: Exempt

SUMMARY

Develop own new prime customer relationships including depository accounts and lending relationships. Manage respective client portfolio to ensure maximum profitability, seamless operational delivery and adherence to bank credit policies and procedures by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Identify and develop business relationships in the bank trade area through a systematic target marketing/calling process. Calls, contacts and appointments on a daily basis.

Collect financial information, communicate between loan applicant and credit administration, ensure loans are approved, booked and funded in a proper and timely manner.

Cross sell all bank products.

Maximize respective portfolio profitability growth by focusing on high value added relationships and transactions.

Maintain respective portfolio with a professional level of service to existing customers. Provide product expertise, find solutions to customer operating needs, and respond to customer inquiries.

Ensure respective portfolio complies with bank’s credit policies and procedures. Acceptable risk asset reviews. No write offs.

Assist with staff training, product enhancement/positioning, operational requirements.

INSIDE AND OUTSIDE CONTACTS

Customers Daily, direct

E.V.P. of Business Banking Direct

Branch Staff Daily, direct

Operations/Administration Daily, direct

GOALS

To be established via MBO process.

Must be able to handle multiple tasks at the same time.

Other duties may be assigned.