Must have full availability with NO RESTRICTIONS, includes ALL weekends and holidays!
Minimum of 2 years management experience or 3 years of comparable Housekeeping experience acceptable.
(Please note internal candidates will be considered prior to external candidates)
Assist the Executive Housekeeping Manager and the Assistant Manager in overseeing the Housekeeping operation. To supervise, direct, assist, and assure the completion of housekeeping tasks in the guest rooms, corridors and public space, assigned to the Room Attendants and Houseperson staff to maintain high standards of cleanliness. Inspect rooms, clean rooms and be able to work in a very busy and fast paced environment. Must have full schedule flexibility with not restrictions.
$10.50-$11/hr ($0.50 increase after 120 days). Personal Time off days, Benefits (Medical, Vision, Prescription, Dental), Life Insurance, Vacation, Sick Leave, Holiday Pay, Starwood Hotel Discounts, employee referral programs, employee recognition programs, credit-union, discounted Car Insurance through NJ Manufacturers, Public Transportation close.
•Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work.
•Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc. Utilize check off lists for public space attendants and back of the house areas in order to maintain cleanliness.
•Visually inspect suites, guest rooms and corridors for cleanliness and appearance. Ensure that all VIP rooms are checked for cleanliness prior to their arrival and that all adjoining rooms are open when necessary. Prepare work orders to shampoo carpets and order supplies to maintain par stock in linen closets.
•Train and monitor performance of room attendants and the houseperson staff. Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling. Assign staff to their designated work areas and ensure that all jobs are completed within the shift. Ensure that the staff maintains the service standards of the Hotel. Delegate authority when necessary to accomplish the necessary requirements for the Housekeeping Department. Prepare P.M. room status report.
•Take requested inventories of furniture, fixtures, equipment and supplies. Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
•Report all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
•Expedite special guest requests, such as extra towels, blankets or pillows.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
•Assist room attendants and housepersons in securing all supplies and tools necessary for the completion of their jobs as the need arises.
•Report all suspicious persons or actions, hazardous conditions, etc. to a Supervisor immediately.
•Greet guests in hallways or when passing by. Respond to guest questions. Provide guest assistance, directions, and information as requested.
•Provide instruction and/or guidance for guest and associate safety in the event of a fire or other emergency situations.
•Other duties as assigned such as assisting Room Attendants or cross-training when necessary.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
•Ability to lift, reach, bend, stoop, stand and walk continuously, climb stairs, and push or pull heavy equipment weighing up to 150 lbs.
•Ability to read and write basic English in order to complete forms such as a room status report.
•Ability to provide clear direction, instruction and guidance to subordinates.
•Ability to organize and prioritize work, and meet deadlines.
•Ability to operate a computer to access all menus to obtain or change any information within the system utilized by the Housekeeping Department..
•Ability to make sound business decisions and demonstrate good judgment.
•Ability to effectively supervise subordinates, enforcing the rules of conduct and discipline in accordance with the rules and regulations set forth in the Associate Guidebook while maintaining an effective level of associate and guest relations.
Any combination of education and experience that provides the required knowledge, skills, and abilities. High School Diploma preferred.
All associates must maintain a neat, clean and well groomed appearance (specific standards available).
Additional language ability preferred.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the associate occupying the position. Associates will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an “at will" employment relationship.
Regular attendance in conformance with the standards, which may be established by PCM from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the hotel. Associates may be required to attend mandatory group and/or department meetings in addition to their regularly scheduled shifts as necessary. Upon employment, all associates are required to fully comply with Hotel rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.