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Title

Director of Guest Accommodations 

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.  
Description

Responsible for the executive direction of the Resort Housekeeping Services Team & related guest hospitality efforts, to include the Tram Haus Lodge, Hotel Jay, Stateside Hotel & Clubhouse as well as several Resort & privately owned Condominium Complexes.

Essential Duties to Include:

  • Develop guest accommodation service standards & training tools for the Housekeeping Services Leadership Team - creating a team orientated environment focused on increased guest service & excellence in Hospitality.
  • Create Housekeeping Service Staff initiatives, focusing on employee morale, professional development, efficiency, recognition based staff retention & execution of performance based compensation programs.
  • Works closely with key Hospitality based Resort Service Departments to coordinate Hospitality efforts when service items arise. Reports maintenance items through completion of work orders & communicates with Front Office Personnel, ensuring VIP amenity requests, special services & guest pre-arrival concierge packages are on schedule.
  • Monitors guest satisfaction through Resort survey tools, lodging software functionality & personal interaction with Resort guests - following up on cleanliness standards & facilitating guest service recovery as needed.
  • Manages, recruits, interviews & hires, new Housekeeping Services Staff, to include Hotel & Condo Room Attendants, Resort Janitorial Staff & Housekeeping Leadership Staff.
  • Provides global direction & leadership - facilitating growth of hospitality based staff professionalism & service amenity offerings through creation of Resort in-room amenity based programs & package contract offerings.
  • Creates housekeeping service labor and expense budgets & monitors departmental financial accounting guidelines
  • Evaluates supplied inventories of linen, cleaning chemicals, and guest room amenity items. Coordinates with vendors to negotiate preferred pricing, prepares requisitions & places orders of service items noted, ensuring budgeted expense goals are met through proper usage and control of service amenities & products.
  • Maintains housekeeping services staff payroll and uniform maintenance agreements, evaluating departmental staffing goals & Resort hospitality standards.
  • Maintains guest security by ensuring Resort accommodation entry protocols are followed & lost and found articles are properly logged and securely stored, reports suspicious activity by guests or others, and observes all security and safety regulations.
  • Monitors housekeeping room assignment reports, ensuring accurate status of all rooms, following up on any discrepancies in rooms rented versus rooms cleaned.
  • Inspects and evaluates physical condition of establishment to include periodic monitoring guest common areas & scheduling janitorial assignments as needed to ensure private usage of reserved areas are properly prepared to ensure cleanliness standards are met.
  • Submits reports containing housekeeping staff training & safety standard logs, departmental initiatives, financial accounting & guest service recovery interactions to the Director of Lodging & Hospitality for periodic review.
  • Other duties as assigned by management, which could be directly related, or unrelated to original position.

Qualifications:

  • Bachelor's Degree or a minimum of 4 years of related executive housekeeping experience.
  • Prior Resort management experience preferred
  • Understanding of budget accounting, forecasting & hospitality service.
  • Must have excellent organizational & communication skills
  • Functional knowledge or MSWORD, Excel & Outlook, One Note - knowledge of lodging software systems preferred.
  • Must be able to work varying hours - to include weekends.
  • Must be a team leader - with the ability to recruit, train and monitor performance of team members.

 
Position Requirements

Managerial Responsibilities: Manages 20-30 subordinate supervisors & managers who supervise a total of 50 -150 Janitorial employees. Is responsible for the overall direction, coordination, and evaluation of these units. Carries our managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems, financial accounting, budgeting & payroll.

Qualifications: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume, Ability to apply concepts of basic algebra and geometry.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer skills: To perform this job successfully, and individual should have knowledge of Microsoft Office Suite Software, Point of Sale and Property Management software experience preferred.

Other Skills and Abilites: Proper phone etiquette skills Leadership skills Other qualifications: Ability to work evenings, days, nights, holiday’s and weekends required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, and talk or hear. The employee is occasionally required to sit, use hands of finger, handle or feel; reach with hands and arms and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and outside weather conditions. The noise level in the work environment us usually moderate.

Resort conditions: This is a Winter Resort Area. It requires that work venues are varied, and in many cases include steep stairway, multi-level buildings and outdoor work areas, subject to cold. Walking surfaces are frequently frozen, sloped and slippery. Proper footwear is a must, indoors and out. Work day and hours, as well as the number of hour required will vary, with emphasis on weekends and holidays.

 
Full-Time/Part-Time Full-Time  
Seasonal / Year Round Benefited employees receive perk packages which include Medical, Dental, Vision, Life, AD&D Insurances, Short Term/Long Term Disability, PTO, Sick Pay, 401k, FSA, & Time Away plus all resort perks.

 
Perks / Benefits  
Number of Openings 1  

This position is currently accepting applications.

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