Bilingual (English/Spanish) Customer Service Representative - Full Time
As a Bilingual Customer Service Representative, you'll be the main point of contact for both English speaking and Spanish speaking customers who are looking for answers regarding their consumer credit accounts. You will be responsible for increasing credit lines, discussing payment options and educating our customers on our various promotional plans. Responsibilities include:
-Answer inbound calls from customers regarding their credit card inquires.
-Resolve credit inquiries on new accounts and authorize sales on existing accounts.
-Achieve the highest level of customer satisfaction through one call resolution.
-Utilize professional techniques to generate additional revenue.
-Consistently improve overall activation and retention of cardholders.
This position requires at least 6 months of previous general Customer Service experience or equivalent military experience.
This position is NOT work from home.
Please note, the initial application process may take approximately 60 minutes to complete. This will include collection of your contact information, questions regarding your eligibility for the opening, and an online assessment.
Please note that candidates for this role will not be eligible for transfers internally to other GE businesses.
Become part of our growing family and enjoy our generous and competitive benefits package. Part-Time benefits may vary Click here to learn more: US Benefits
Applying will take approximately 5-10 minutes. Upon successful completion of this step you will be invited to participate in our online assessment.
About the Organization
At Synchrony Financial, enjoy engaging with a call center team that thrives on solving problems together. Engage with leadership that listens. Engage with new experiences and see what happens.